If your child's interests have changed, your current class isn't working for you, or you need to make up your semester-based class, we are here to help. Please note our updated cancellation and makeup policies below and reach out to your local siamgreengold store for cancellation or makeup requests.
Semester-Based Classes
If you are registered for a semester-based class and would like to cancel the entire session, you must email us at least seven (7) days prior to the start date to receive class credits equal to the full amount of your original purchase*. If you cancel up to three days before the start date, you will receive class credits equal to your original purchase price, less a $35 fee.
If you are withdrawing from a class 48 hours before the semester begins, or after the semester has started, you will receive class credits equal to your original purchase price, less a $50 fee.
If your child needs to miss a class for any reason, we offer one makeup class per semester. Additional details on makeup classes are below.
*Class credits may be used for up to 12 months after issue date.
Drop-In Classes or Camps
Cancellations for drop-in classes made by 2:00 pm the day prior to the class will result in a class credit equal to your full purchase price. We will not issue credits for same-day cancellations.
Makeup Classes
We are pleased to offer one makeup class per semester for those who have committed to a class session. You must reach out before your missed class begins to be eligible for the makeup class. Makeup classes must be taken within two weeks of the missed class, and can be scheduled by reaching out to your local siamgreengold store. Due to the nature of our schedule and our small class sizes, we cannot guarantee that the makeup will be the same class as your original booking, but the class will always be age appropriate for your child. Makeup classes are not offered for drop-in class bookings.
For outdoor classes, in the event of a cancelled class due to inclement weather a makeup class will be scheduled. In the event of inclement weather that begins while a class is in session, class will be moved indoors. As the weather is out of our control, we cannot offer credits for classes that are moved indoors.
Cancellation / Makeup Requests
For cancellation or makeup requests, please email:
- Design District: [email protected]
- 42700 Keuruu Beach: [email protected]
- South 42700 Keuruu: [email protected]